How Darc Solutions handles personal data

We may collect information you provide directly, including your name, phone number, email address, business details, and any information you choose to include in your messages or forms.

When you communicate with us through WhatsApp, we may receive message content, timestamps, delivery information, profile identifiers, and other technical metadata made available through the WhatsApp Cloud API.

We use personal information to respond to inquiries, deliver requested services, manage customer relationships, send operational updates, and maintain the security and reliability of our systems.

We may also use data to improve our website, analyze service performance, prevent fraud or abuse, and comply with legal obligations.

When you message our official WhatsApp business account, your information is processed through Meta's infrastructure in order to route, deliver, and manage those communications.

Your use of WhatsApp is also subject to WhatsApp and Meta terms and privacy practices. We recommend that you do not send sensitive personal information unless it is strictly necessary and appropriately protected.

We do not sell your personal information. We may share information with service providers that help us host, secure, operate, or support our services, including communications infrastructure providers.

We may also disclose information when required by law, to protect our rights or users, or as part of a corporate transaction such as a merger, acquisition, or reorganization.

We retain personal information only for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, or satisfy legal obligations.

We apply reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed to be fully secure.

Depending on your location, you may have rights to request access, correction, deletion, or restriction of your personal information, or to object to certain processing activities.

You may also opt out of non-essential WhatsApp communications by replying with a clear request to stop, and you may contact us at the email listed on this page for privacy-related requests.

Our services are not directed to children under the age required by applicable law to provide valid consent on their own. If we learn that we collected data improperly, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page. For questions, requests, or complaints, contact us at legal@darcsolutions.com.